Ignite Medical Resort Fort Worth

Negative Reviews:

• Several complaints about patients being left unattended, including being left in urine and not receiving timely assistance after using emergency cords.
• Reports of inadequate staffing, with mentions of only 1 nurse and 1 CNA per 12 patients, leading to delayed care.
• Complaints about the quality of food and cleanliness of the facility, including unclean rooms and linens not being changed regularly.
• Issues with bed sores and inadequate physical therapy sessions.
• Concerns over poor customer service, with reports of unreturned calls to the administrator and social worker.
• General dissatisfaction with the level of care provided, including a lack of attention to detail and inadequate responses to patient needs.

Positive Reviews:

• Some staff members, including nurses and CNAs, were praised for their professionalism, kindness, and dedication to patients.
• Positive experiences with specific areas of care, such as physical therapy and rehabilitation services.
• Compliments on the facility's cleanliness and the pleasant demeanor of the staff.
• Appreciation for the level of care and attention provided in the assisted living section, with family members feeling their loved ones were well cared for and treated like family.
• Positive feedback on the facility's amenities, including the cafeteria and entertainment options.

Mixed Reviews:

• While some reviewers had a very positive experience, citing professional and caring staff, others experienced significant issues with care quality and responsiveness.
• Food quality and delivery times received mixed feedback, with some finding it satisfactory and others not.
• The facility's environment was generally viewed positively, though this did not always translate to satisfaction with the level of care.