Heartis Arlington

Heartis Arlington has received a variety of reviews highlighting the positive experiences of residents and their families, as well as some concerns. Many reviews praise the facility for its beautiful and well-kept environment, the caring and attentive staff, and the positive atmosphere. Residents and their families feel comforted and happy with the level of care provided, describing the staff as having a "servant’s heart" and being "loving and compassionate." Activities and the overall community spirit are often mentioned positively, with the facility being described as a "home away from home."

Employees, both current and former, share their satisfaction with working at Heartis Arlington, noting the joy of getting to know and care for the residents as if they were family. The team spirit among different departments and the fun atmosphere, even in challenging times like the COVID-19 pandemic, are highlighted as strengths of the facility.

However, some reviews express concerns regarding the facility's management of specific issues, such as delays in addressing work orders and insulating pipes to regulate water temperature. There are also critical views about the handling of medication and responsiveness to residents' needs in urgent situations. A few reviewers have had negative experiences with communication and financial matters following the departure or passing of a resident.

Overall, while many reviews reflect a positive and loving environment at Heartis Arlington, there are areas where improvement is suggested, particularly in facility maintenance, staff responsiveness, and post-residency communication and financial handling.