📞 Call for pricing and availability: (800) 780-8101

Hallmark Manor

32300 First Ave. S., Federal Way, WA 98003

Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(253) 874-3580

Estimated Pricing

Studio
Estimated $6,140

Price Comparison

  • Average City Price: $6,117
  • Average State Price: $7,624
  • Average National Price: $7,508


  • Hallmark Manor Description

    Hallmark Manor is a community that offers nursing care, skilled nursing and rehabilitation and is located in Federal Way, Washington and is part of the Life Care Centers of America network of communities. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 6.6 out of 10 making it the 13th highest rated community in the city out of 13 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Federal Way

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Federal Way


    Community Reviews

    6.2
    Hallmark Manor
    Based on My Caring Plan's proprietary scoring, including 68 reviews across the web

    Ranking

  • Ranking in City: 12 out of 13 communities in Federal Way
  • Ranking in State: 750 out of 820 communities in WA
  • Food and Dining B

    Activities B

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness A


    Employee Reviews

    5.8
    Life Care Centers of America
    Based on My Caring Plan's proprietary scoring, including 1468 reviews across the web

    The following insights are from employees that work in Washington

    Employee Pay B

    Employee Staff B

    Employee Culture B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of Hallmark Manor have highlighted a mix of experiences, ranging from exceptional care to concerns about staff behavior and facility management. Positive aspects include dedicated social work, assistance with Medicaid paperwork, and exceptional day nurses who are patient and understanding. The facility has undergone renovations and upgrades, improving its physical appearance and functionality. Rehabilitation services have been praised for their excellence, and some activities, particularly music providers and bingo, are highly appreciated by the residents.

    However, there are notable concerns. Some reviews mention underwhelming food quality and delays in meal service, which impacts the overall resident experience. Staffing issues have been pointed out, with some departments being short-staffed, leading to longer wait times for residents needing assistance. Communication with family members has improved, but there are still instances of dissatisfaction regarding the handling of visits, especially under COVID-19 restrictions. Concerns about staff behavior, including rudeness and neglect, have been raised, alongside worries about the facility's approach to patient care and cleanliness.

    Despite these challenges, there are reports of significant improvements in staffing and the physical environment of the facility. Some residents have shared positive rehabilitation stories, expressing gratitude for the care and support received, which has led to improved health outcomes. The facility's efforts to keep it virus-free during the pandemic have also been acknowledged.

    Overall, while Hallmark Manor has areas of excellence, particularly in individual care and facility upgrades, there are critical areas that need attention, such as meal service quality, staff behavior, and ensuring consistent, high-quality care for all residents.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Hallmark Manor Videos


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    Health

    Physical Therapy

    Occupational Therapy

    Speech Therapy

    24/7 Easy Admissions

    24-hour Skilled Nursing Care

    Case Management


    Services

    Skilled Nursing & Rehabilitation

    24-hour Care

    Nursing Staff

    Individualized Care Plans


    Activities

    Daily Activity Schedule

    Full-time, Certified Activity Director

    Community Re-entry Program

    Family/Resident Councils

    Patient/Family Education Program

    Art


    Community Amenities

    24-hour Security and Fire Safety Systems

    Beauty Salon and Barber Shop

    Complimentary Wireless Internet

    Homelike Setting

    Housekeeping and Laundry Services

    Landscaped Grounds and Courtyards


    Room Amenities

    Bedside and Bathroom Call Lights

    Flat-screen TVs

    Private and Semiprivate Rooms

    Private Bathrooms

    Telephone and Cable Television Hookups


    Dining

    Certified Dietitian

    Fine Dining Program


    Transportation

    Transportation Services


    Pet

    Pet Visitors Allowed



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 4
    Long-term quality measure rating: 4


    Nursing Home Overview

    Participation date: May 28, 1987
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 147
    Total current residents: 83
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 16
    Number of substantiated complaints: 4
    Number of payment denials: 0
    Number of fines: 5
    Total cost of fines: $44725


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-10-31 2022-12-20 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2022-10-31 2022-12-05 F Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2022-10-31 2022-12-05 F Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2022-10-31 2022-12-20 F Emergency Preparedness Deficiencies Establish methods for sharing information.
    2022-10-31 2022-12-20 F Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2022-10-31 2022-12-20 F Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2022-10-31 2022-12-20 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2022-10-31 2022-12-05 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2022-10-31 2022-12-05 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-10-31 2022-12-05 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-10-31 2022-12-05 D Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2022-10-31 2022-12-05 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-10-31 2022-12-05 F Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2022-10-31 2022-12-05 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2022-10-31 2022-12-05 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure that testing and maintenance of electrical equipment is performed.
    2022-10-31 2022-12-05 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
    2019-11-04 2019-11-29 E Egress Deficiencies Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    2019-11-04 2019-11-29 F Smoke Deficiencies Provide properly protected cooking facilities.
    2019-11-04 2019-11-29 D Smoke Deficiencies Have properly installed hallway dispensers for alcohol-based hand rub.
    2019-11-04 2019-11-05 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-11-04 2019-11-29 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-11-04 2019-11-05 E Smoke Deficiencies Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
    2019-11-04 2019-11-29 F Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    2019-11-04 2019-11-29 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2018-09-12 2018-10-16 C Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2018-09-12 2018-10-16 F Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2018-09-12 2018-10-16 F Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2018-09-12 2018-10-16 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Fines

    Fine Date Fine Amount
    2018-09-18 $51,358
    2020-10-02 $21,300
    2020-10-02 $13,845
    2020-10-02 $17,573
    2021-01-29 $3,250
    2022-02-07 $658
    2022-03-29 $10,725
    2022-03-29 $16,500
    2022-04-27 $16,247

    What is in the Neighborhood

    General Area Overview
    • The closest city is Federal Way which is 1.2 miles away and has a population of 95,171 (large town).
    • The average income is $59,557, which is average compared to other zip codes.
    • Weather
      • High Temperature: 72
      • Low Temperature: 41
      • Average Temperature: 55.0
      • Day Breakdown: The area gets 180 days of rain, 11 days of snow and 173 days of sun
      • Precipitation: 2.5 inches a year

    Demographic Overview
    • The median age is 36.4 years old, high compared to other cities.
    • 7.5% of the population are Veterans which is a very high percentage of Veterans compared to other cities.
    • 19.5% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
    • The population is 2% American Indian and Alaska Native, 14% Asian, 14% Black or African-American, 13% Hispanic or Latino, and 55% White.

    Health and Safety Overview
    • The crime rate is 8.31 per 100 people which is very high compared to other cities.
      • Violent Crime: 1.37 incidents per 100 people
      • Property Crime: 6.3 incidents per 100 people
      • Drug-Related Crime: 0.05 incidents per 100 people
    • The average life expectancy in zip code is 81.2 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 176.0, Moderate Days 31.0, Unhealthy for Sensitive Groups Days 6.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Safeway 1555
    0.7 miles away
    Grocery Outlet
    1.0 miles away
    H Mart
    1.0 miles away
    Campeón Market
    1.1 miles away
    Trader Joe's
    1.1 miles away

    None Found

    Bus Stations

    SW 320th St & 1st Ave S
    0.2 miles away
    S 320th St & 4th Ave S
    0.3 miles away
    SW 320th St & 3rd Pl SW
    0.3 miles away
    S 320th St & 5th Ave S
    0.3 miles away
    SW 320th St & 6th Ave SW
    0.4 miles away

    Banks

    AlaskaUSA Federal Credit Union
    0.7 miles away
    Ukrainian Credit Union
    0.9 miles away
    Wells Fargo
    0.9 miles away
    Heritage Bank
    0.9 miles away
    Bank of America
    0.9 miles away

    Hospitals

    St. Francis Hospital
    1.3 miles away
    Multicare Auburn Medical Center
    4.9 miles away
    MultiCare Tacoma General Hospital
    6.6 miles away
    Mary Bridge Children's Hospital
    6.7 miles away
    Saint Joseph Medical Center
    7.0 miles away

    Pharmacies

    Onuri Pharmacy
    0.7 miles away
    Rite Aid
    0.9 miles away
    Key Compounding Pharmacy
    0.9 miles away
    High Land Pharmacy
    1.0 miles away
    CVS Pharmacy
    1.5 miles away

    Dentists

    Family & Cosmetic Dentistry
    0.1 miles away
    Dr. Van Dang, DMD - Family Dentistry
    0.6 miles away
    Dr. Bin Trail, DDS
    0.7 miles away
    Tran Family Dentistry
    0.7 miles away
    Happy & Joy Dental
    0.7 miles away

    Parks

    Fishers Pond Park
    0.3 miles away
    French Lake Park
    0.4 miles away
    Celebration Park
    0.6 miles away
    Mirror Lake Park
    0.7 miles away
    Federal Way
    0.7 miles away

    None Found

    Shopping

    The Commons At Federal Way
    1.0 miles away
    The Outlet Collection Seattle
    4.1 miles away
    Titusville Station
    6.6 miles away
    Tacoma Mall
    9.0 miles away
    Great Wall Shopping Mall
    10.2 miles away

    Culture

    Federal Way Performing Arts and Event Center
    1.3 miles away
    Lake Stage
    2.9 miles away
    Ampitheatre
    2.9 miles away
    Dash Point Amphitheatre
    3.4 miles away
    Auburn Avenue Theatre
    5.0 miles away

    Restaurants

    Billy McHale's Restaurant
    0.8 miles away
    Tokyo Steak House
    0.9 miles away
    May May Hong Kong BBQ
    0.9 miles away
    Mika Japanese Buffet
    0.9 miles away
    Vince's Italian Restaurant & Pizzeria
    0.9 miles away

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    Google map of Hallmark Manor

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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