Grand Victorian Of Rockford

Negative Reviews:

• Building appears run down, entry equipment malfunctioning, staff rude, and concerns over resident visibility and safety.
• Experiences of rudeness from staff, including the director, creating an uncomfortable environment for visitors.
• Facility described as extremely dirty, with staff seemingly indifferent to the conditions and resident care.
• Issues with professionalism during a job interview process, including accusations of discrimination.
• Complaints about management practices, specifically targeting the head of the facility for unfair treatment of employees.

Positive Reviews:

• Facility praised for its beauty and cleanliness, described as quiet, clean, and homey with attentive staff.
• High levels of staff friendliness and a wide range of activities available for residents, alongside a beautiful and large patio.
• Food quality and staff care highlighted as great, with a focus on the humane treatment of residents.
• Facility described as sweet and comfortable, creating a pleasant living space for residents.
• Short-term stay experience praised for the caring and supportive staff, recommending the facility for its respectful treatment of residents.
• Positive work environment under new management, emphasizing teamwork across various departments and a positive atmosphere for residents.
• Visits to the facility described as very pleasant, with accommodating management and a well-kept building that feels welcoming to residents.