Cranes View Lodge

Positive Highlights:

• Many reviewers appreciate the social atmosphere and variety of activities available, making it a great fit for active seniors.
• The staff is frequently praised for their hard work, care, and dedication to making each day special for residents.
• The design and construction of the facility are highlighted for providing large open spaces, both indoors and outdoors, resembling a lodge within a national park.
• Several reviews mention the cleanliness and maintenance of the facility, as well as the quality of food and variety offered in the dining services.
• Some staff members receive specific praise for going above and beyond in their roles, including caring for a resident's dog during quarantine.
• The community is described as feeling like a home rather than a care facility, with a cozy atmosphere and friendly residents.

Negative Feedback:

• There are concerns about the management and staffing, including reports of inadequate staffing, overworking employees, and intimidation by management.
• Some reviewers express dissatisfaction with the quality of care in the memory care unit, mentioning neglect and a lack of proper supervision.
• The quality of food has been criticized by some, noting a decline over time and dissatisfaction with meals compared to the cost of living in the facility.
• There are serious allegations regarding the safety and security of residents, including a report of a resident with Alzheimer's "escaping" and being found deceased.
• Overall management and care practices have been called into question by some reviewers, suggesting a need for improvement in these areas.

Mixed Reviews:

• While many reviews are positive about the staff and care provided, there are significant concerns regarding specific aspects of management, staffing, and resident safety.
• The facility is generally well-regarded for its amenities, atmosphere, and some staff members, but these positive aspects are contrasted by serious allegations and dissatisfaction from some reviewers.