📞 Call for pricing and availability: (800) 780-8101

Citadel Post Acute

5121 E Broadway Rd, Mesa, AZ 85206

Memory Care Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(480) 832-5555

Estimated Pricing

Studio
Estimated $4,138

Price Comparison

  • Average City Price: $4,272
  • Average State Price: $4,534
  • Average National Price: $5,673


  • Citadel Post Acute Description

    Citadel Post Acute is a community that offers memory care, nursing care, skilled nursing and rehabilitation and is about 5.5 miles outside Gilbert, Arizona and is part of the Ensign Services network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 6.4 out of 10 making it the 92nd highest rated community in the city out of 101 communities. See more information on reviews.

    The Nursing Home at this community has a 5 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Mesa

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Mesa

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Mesa


    Community Reviews

    5.2
    Citadel Post Acute
    Based on My Caring Plan's proprietary scoring, including 101 reviews across the web

    Ranking

  • Ranking in City: 100 out of 106 communities in Mesa
  • Ranking in State: 890 out of 926 communities in AZ
  • Food and Dining B

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness B


    Employee Reviews

    6.2
    Ensign Services
    Based on My Caring Plan's proprietary scoring, including 558 reviews across the web

    The following insights are from employees that work in Arizona

    Employee Pay C

    Employee Staff C

    Employee Culture B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Reports of severe neglect, including a client developing a severe rash due to unchanged diapers.
    • Experiences leading to ER visits and hospital admissions due to lack of proper care.
    • Concerns over COVID-19 protocols and the spread of the virus within the facility.
    • Complaints about unreturned calls, lack of communication regarding care plans, and negligence.
    • Issues with the quality of food, lack of therapy, and unaddressed medical needs.
    • Reports of inadequate personal care, including not providing baths or proper therapy sessions.
    • Difficulty in reaching staff via phone, raising concerns about overall patient care.
    • Allegations of medication mismanagement and failure to arrange necessary post-discharge therapy.
    • Complaints about slow response times to call buttons and overall dissatisfaction with the level of care.
    • Accusations of the facility being understaffed and unprepared, with suggestions that it should reduce patient intake.

    Positive Reviews:

    • Praise for specific staff members, including Kisha and Clariz, for their attentiveness and hard work.
    • Positive remarks about the facility feeling homey and well-maintained, with caring employees.
    • Appreciation for the facility's responsiveness, friendliness, and patience during visits.
    • General satisfaction with the facility, describing it as perfect and a great place for loved ones.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


    Connect with a Free Senior Living Advisor

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    Health

    Physical Therapists (PT)

    Physical Therapy Assistants (PTA)

    Occupational Therapists (OT)

    Certified Occupational Therapy Assistants (COTA)

    Speech and Language Pathologists

    Rehab Aide/Technicians


    Activities

    Games

    Variety of Activities

    Art

    Excursions



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 5
    Health inspection rating: 4
    Staffing rating: 3
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 5


    Nursing Home Overview

    Participation date: March 1, 1985
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 128
    Total current residents: 117
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 3
    Total cost of fines: $21856


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-14 2023-05-19 E Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2023-04-14 2023-05-19 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2023-04-14 2023-05-19 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-02-18 2022-03-09 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2022-02-18 2022-03-09 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-02-18 2022-03-09 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-02-18 2022-03-09 D Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-14 2023-05-19 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-11-10 2021-12-24 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-11-10 2021-12-24 E Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2021-12-22 2022-02-04 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-12-22 2022-02-04 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-02-10 2021-03-22 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-02-10 2021-03-22 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2020-11-30 2020-12-30 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-10 2020-12-07 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-10 2020-12-07 E Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2019-10-03 2019-11-25 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2019-10-03 2019-11-25 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-10-03 2019-11-25 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-10-03 2019-11-25 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-10-03 2019-11-25 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-10-03 2019-11-25 D Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2020-11-10 $7,100
    2020-11-30 $7,100
    2020-11-30 $7,378
    2021-02-10 $7,378
    2021-02-10 $7,100

    What is in the Neighborhood

    General Area Overview
    • The closest city is Gilbert which is 5.5 miles away and has a population of 247,542 (small city).
    • The average income is $59,871, which is average compared to other zip codes.
    • Weather
      • High Temperature: 94
      • Low Temperature: 56
      • Average Temperature: 76.0
      • Day Breakdown: The area gets 61 days of rain and 303 days of sun
      • Precipitation: 0.6 inches a year

    Demographic Overview
    • The median age is 36.9 years old, high compared to other cities.
    • 6.74% of the population are Veterans which is a high percentage of Veterans compared to other cities.
    • 12.18% of the population are Foreign-born which is a average percentage of Foreign-born compared to other cities.
    • The population is 2% American Indian and Alaska Native, 2% Asian, 3% Black or African-American, 21% Hispanic or Latino, and 69% White.

    Health and Safety Overview
    • The crime rate is 5.85 per 100 people which is high compared to other cities.
      • Violent Crime: 1.31 incidents per 100 people
      • Property Crime: 2.04 incidents per 100 people
      • Drug-Related Crime: 1.8 incidents per 100 people
    • The average life expectancy in zip code is 78.59 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 60.0, Moderate Days 168.0, Unhealthy for Sensitive Groups Days 56.0, Unhealthy Days 13.0, Very Unhealthy Days 6.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Fry's Marketplace
    1.0 miles away
    Sprouts Farmers Market
    1.1 miles away
    Walmart Neighborhood Market
    1.1 miles away
    Walmart Supercenter
    1.6 miles away
    Delightful Quality Produce
    1.9 miles away

    None Found

    Bus Stations

    Southern/Higley
    1.0 miles away
    Southern/St Paul - Franklin at Brimhall
    1.0 miles away
    Southern/54th Street
    1.0 miles away
    Southern/Roanoke
    1.1 miles away
    Southern/Slater
    1.1 miles away

    Banks

    National Bank of Arizona
    0.7 miles away
    BBVA Compass
    0.9 miles away
    Bank of America
    1.0 miles away
    Chase
    1.1 miles away
    Desert Financial Credit Union
    1.3 miles away

    Hospitals

    Phoenix Children's Specialty & Urgent Care - East Valley
    1.0 miles away
    Banner Gateway Medical Center
    1.5 miles away
    Banner MD Anderson Cancer Center
    1.5 miles away
    Banner Baywood Medical Center
    1.7 miles away
    Banner Heart Hospital
    1.9 miles away

    Pharmacies

    Sun Pharmacy
    1.9 miles away
    Walmart Pharmacy
    1.9 miles away
    Safeway
    2.0 miles away
    Albertsons Pharmacy
    2.2 miles away
    CVS Pharmacy
    2.6 miles away

    Dentists

    Scott Dentistry
    0.0 miles away
    Hollis Family Dental
    0.1 miles away
    Frost Orthodontics
    0.9 miles away
    Smiles on Southern
    1.0 miles away
    CV Dental Care
    1.0 miles away

    Parks

    Mesa
    0.2 miles away
    Venture Out
    0.3 miles away
    Arizona Valencia
    0.4 miles away
    Enid Park
    0.7 miles away
    Sunland Village
    0.8 miles away

    Places of Worship

    The Church of Jesus Christ of Latter-day Saints
    9.5 miles away
    Roosevelt community church
    20.7 miles away

    Shopping

    Power Square Mall
    2.8 miles away
    Fiesta Mall
    8.1 miles away
    Tempe Marketplace
    10.4 miles away
    Chandler Fashion Center
    12.5 miles away
    Scottsdale Fashion Square Mall
    13.6 miles away

    Culture

    East Valley Children's Theatre
    0.9 miles away
    Silver Star Theater
    1.9 miles away
    Stage
    2.0 miles away
    INSPIRE Entertainment
    2.8 miles away
    Tuscany Theatre
    2.9 miles away

    Restaurants

    Los Patos Mexican Food
    0.9 miles away
    Xaviers Casa Reynoso
    0.9 miles away
    Tao Yuan Chinese Food
    1.0 miles away
    Linda's Hoosier Cafe
    1.1 miles away
    Taco 4U Mexican Food
    1.1 miles away

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    Google map of Citadel Post Acute

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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