Carriage Inn Katy

Carriage Inn is highly praised for its family atmosphere, friendly and caring staff, and the quality of life it offers to its residents. Many reviewers express relief and comfort knowing their loved ones are safe and happy in what they describe as a "home" environment. The staff is consistently mentioned as being attentive, welcoming, and responsive to residents' needs, even during challenging times such as the Covid-19 pandemic.

Facilities such as spacious and comfortable apartments, an activity center, and on-site hairdressing contribute to the positive living experience. The food quality is frequently highlighted as excellent, and the range of activities, including special events like Alzheimer's Fundraisers, keeps residents engaged and entertained.

Several reviews specifically commend the improvements and dedication of new staff members in the memory care unit, noting a significant positive impact on the morale and care quality. The efforts of specific staff members in hiring dedicated personnel and fostering a compassionate environment are appreciated by family members.

However, not all feedback is positive. A few reviews express serious concerns about the care quality in the memory care unit, including allegations of neglect, medication mismanagement, and inappropriate staff behavior. These reviews suggest a disparity in the quality of care between different parts of the facility, with the independent living and assisted living sections receiving much better feedback than the memory care unit.

Overall, while many families have had positive experiences with Carriage Inn, particularly in the independent and assisted living sections, there are significant concerns raised about the memory care unit that potential residents and their families should consider.