📞 Call for pricing and availability: (800) 780-8101

Canterbury Health Care Facility

1720 Knowles Road, Phenix City, AL 36869

Memory Care Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(334) 291-0485

Estimated Pricing


Price Comparison

  • Average City Price: $5,130
  • Average State Price: $5,314
  • Average National Price: $5,673


  • Canterbury Health Care Facility Description

    Canterbury Health Care Facility is a very large 137 bed community that offers memory care, respite care, skilled nursing and rehabilitation and is about 2.0 miles outside the town of Phenix City, Alabama and is part of the Diversicare network of communities. Residents who live at the facility are able to choose from a range of room layouts.

    The community has an average rating of 5.3 out of 10 making it the 2nd highest rated community in the city out of 3 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Phenix City

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Phenix City


    Community Reviews

    5.3
    Canterbury Health Care Facility
    Based on My Caring Plan's proprietary scoring, including 47 reviews across the web

    Ranking

  • Ranking in City: 2 out of 3 communities in Phenix City
  • Ranking in State: 409 out of 439 communities in AL
  • Facility and Grounds B

    Care B

    Staff A


    Employee Reviews

    5.3
    Diversicare
    Based on My Caring Plan's proprietary scoring, including 777 reviews across the web

    The following insights are from employees that work in Alabama

    Employee Pay C

    Employee Staff C

    Employee Culture C



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Several reviews describe the facility as neglectful, with reports of residents not receiving proper care, medication, or rehabilitation services.
    • Complaints about staff being rude, unprofessional, and providing misleading information to family members.
    • Incidents of poor facility maintenance, such as clogged toilets, and inadequate responses to medical emergencies were mentioned.
    • Some reviewers expressed a strong desire for the facility to be shut down due to the level of care and management issues.

    Positive Reviews:

    • A few reviews highlighted specific staff members for their kindness and dedication to residents.
    • Some family members noticed improvements under new management, mentioning a cleaner environment and a more positive atmosphere.
    • Community events like a Halloween event were appreciated for bringing joy to residents.
    • There were mentions of satisfactory rehabilitation services and compassionate care from some nurses and rehab technicians.

    Mixed Reviews:

    • While there are reports of neglect and unprofessional behavior, some reviews acknowledge the efforts of new management to improve the facility.
    • Housekeeping and nursing care received mixed feedback, with some noting a need for improvement.
    • The facility's response to emergencies and the handling of medications were criticized, though some staff were commended for their efforts under difficult circumstances.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


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    Health

    Medication Management

    Bathing and Toileting Assistance

    Coordination of Care

    Routine Health Assessments

    Grooming and Hygiene

    Early Identification of Changes in Condition


    Services

    Housekeeping

    Laundry Services


    Activities

    Activities and Engagement

    Religious Services

    Activities Department


    Community Amenities

    Spacious Therapy Gym

    On Site Maintenance

    Housekeeping

    Laundry Services


    Room Amenities

    Private Rooms

    WiFi Internet Access


    Dining

    Dietary Services



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 5


    Nursing Home Overview

    Participation date: June 28, 1983
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 137
    Total current residents: 117
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $7345


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-01 2023-06-30 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2023-06-01 2023-06-30 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2020-02-20 2020-03-26 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2020-02-20 2020-03-26 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-02 2023-07-07 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2023-06-02 2023-07-07 D Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2023-06-02 2023-07-07 D Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2023-06-02 2023-07-07 D Resident Assessment and Care Planning Deficiencies Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    2023-06-02 2023-07-07 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-06-02 2023-07-07 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2021-04-23 2021-05-28 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-04-23 2021-05-28 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-04-23 2021-05-28 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-04-23 2021-05-19 G Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-04-23 2021-05-19 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-02-13 2020-03-19 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Fines

    Fine Date Fine Amount
    2017-08-15 $13,627
    2021-04-23 $7,346
    2021-04-23 $7,345

    What is in the Neighborhood

    General Area Overview
    • The closest city is Phenix City which is 2.0 miles away and has a population of 37,570 (mid sized town).
    • The average income is $36,184, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 86
      • Low Temperature: 50
      • Average Temperature: 69.8
      • Day Breakdown: The area gets 154 days of rain, 0 days of snow and 209 days of sun
      • Precipitation: 1.8 inches a year

    Health and Safety Overview
    • The crime rate is 9.98 per 100 people which is very high compared to other cities.
      • Violent Crime: 3.69 incidents per 100 people
      • Property Crime: 5.33 incidents per 100 people
      • Drug-Related Crime: 0.28 incidents per 100 people
    • The average life expectancy in zip code is 72.8 years old, which is very low compared to other zip codes.
    • Air Quality: Good Days 130.0, Moderate Days 50.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Aldi
    3.6 miles away
    Walmart Supercenter
    3.8 miles away
    Walmart Neighborhood Market
    3.9 miles away
    Save-A-Lot
    4.7 miles away
    Publix
    5.0 miles away

    None Found

    None Found

    Banks

    Members United Credit Union
    2.0 miles away
    Columbus Bank and Trust
    2.1 miles away
    Synovus
    2.3 miles away
    Bank of America
    4.4 miles away
    Wells Fargo
    4.4 miles away

    Hospitals

    Midtown Medical Center
    3.0 miles away
    John B. Amos Cancer Center
    3.0 miles away
    Piedmont Columbus Regional Midtown West Campus
    3.0 miles away
    Jack Hughston Memorial Hospital
    4.1 miles away
    Saint Francis Hospital
    5.2 miles away

    Pharmacies

    Rite Aid
    4.0 miles away
    Walgreens
    4.2 miles away
    CVS Pharmacy
    4.5 miles away
    Walmart Pharmacy
    4.7 miles away
    CVS
    8.0 miles away

    Dentists

    Serff Orthodontics
    10.2 miles away

    Parks

    McCann Field
    0.8 miles away
    Girard Historic District
    1.2 miles away
    Asbury Park
    1.3 miles away
    Kid Alley Residential Historic District
    1.3 miles away
    Snow Valley Residential Historic District
    1.5 miles away

    None Found

    Shopping

    Phenix Crossing
    5.0 miles away
    Peachtree Mall
    6.0 miles away

    Culture

    Phenix City Amphitheater
    1.6 miles away
    Rivercenter for the Performing Arts
    1.9 miles away
    Springer Opera House
    2.1 miles away

    Restaurants

    Royal Waffle King Cafe
    0.6 miles away
    Hog Rock BBQ
    1.6 miles away
    Waffle House
    1.9 miles away
    Chili Thai
    1.9 miles away
    11th and Bay Southern Table
    1.9 miles away

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    Google map of Canterbury Health Care Facility

    Licensing

    This community is licensed by the state of AL. It is a large-sized community with 137 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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