Calusa Harbour

Reviews of Calusa Harbour show a mixed range of experiences. Some reviewers praise the facility for its wonderful staff, excellent care during the COVID-19 pandemic, seamless transitions between care levels, and the welcoming community. They highlight the caring, respectful, and dedicated staff, excellent location, and reasonable costs. Activities are plentiful, and the food is highly rated. Many families express gratitude for the peace of mind and the care provided to their loved ones.

However, there are significant concerns raised by others. Complaints include perceived laziness and inefficiency among the staff, poor external appearance, and serious allegations of mistreatment and neglect, particularly for those with dementia. Some reviews mention issues with medication management, billing disputes, and inadequate responses to health emergencies. The quality of food and the handling of dietary restrictions are also criticized.

Positive aspects noted include beautiful views, friendly and accommodating staff, and a variety of activities and amenities. The skilled nursing facilities are described as top-notch, and many residents and their families appreciate the social environment and the efforts made to ensure residents feel welcome and integrated.

On the other hand, some reviews describe a lack of attention and care from the staff, with one family member noting a particularly negative experience with the rehabilitation program and concerns about the potential for serious health outcomes due to perceived neglect.

In summary, while many reviews highlight the positive aspects of living at Calusa Harbour, including its location, staff, and amenities, there are also significant concerns that potential residents and their families may wish to consider, particularly regarding care quality and staff responsiveness.