Brookdale West Palm Beach

Reviews of the senior living community have varied significantly, highlighting both positive and negative experiences. Some residents and visitors have praised the community for its excellent food, with one specifically recommending the shrimp scampi as a must-try. Many have noted the friendly staff and residents, beautiful grounds, and a wide range of activities available, including a pool, clubhouse, and various rooms for dining, cards, art, and other activities. The presence of a lake, walking path, and pet-friendly policy were also positively mentioned. The physical and occupational therapy services received commendations for their helpfulness and professionalism.

On the other hand, several reviews have raised concerns about the community. Some residents feel misled by the sales pitch, stating that the management's primary concern is money, with other aspects not living up to promises. There have been complaints about the difficulty in contacting residents, subpar food quality, and the cleanliness of the facility, including dirty glasses. The design of the bathrooms was criticized for not being elderly or disabled-friendly. Additionally, concerns were raised about the care in the Memory Care ward, with one incident involving a serious injury leading to police involvement.

Despite these criticisms, others have found the community to be a good value, safe, clean, and meeting all their needs with nice-sized apartments that include amenities like washers and dryers and screened-in balconies. The longevity of staff members and their genuine care for the residents were highlighted as strengths of the community.

Overall, while there are areas for improvement, particularly in communication, facility maintenance, and some aspects of resident care, many residents and their families have had positive experiences, appreciating the community's amenities, activities, and the caring nature of the staff.