Brookdale Lake Orienta

Positive Feedback:

• Staff described as caring, accommodating, warm, and friendly.
• Residents and their families are pleased with the responsive, courteous, and professional staff.
• Facility praised for its beautiful, resort-like environment and amenities.
• Residents enjoy a variety of activities, including festive gatherings, professional entertainment, and all-day dining options.
• Many residents find the community as close to being at home as possible, thriving socially and enjoying the food variety.
• Positive remarks on the facility's cleanliness and the compassionate care provided.

Negative Feedback:

• One family experienced misinformation regarding Medicaid approval, leading to the need to relocate their loved one.
• Concerns about cleanliness, with reports of rooms smelling of urine and laundry not being washed.
• Some families reported issues with management, including rude staff, slow response times to care requests, and unexpected cost increases.
• One review described the facility as one of the worst places, criticizing the quality of food, activities, and medical care.

Mixed Reviews:

• While many reviews highlight the caring nature of the staff and the variety of activities, others express dissatisfaction with management and the level of care provided.
• Some families have had to look for alternative facilities due to their experiences.

Overall:

The facility receives mixed reviews, with many praising the staff, activities, and environment, while others raise concerns about management practices, cleanliness, and care quality. Prospective residents and their families are encouraged to visit and assess the facility based on their specific needs and expectations.