Aspired Living Of Prospect Heights

Positive Reviews:

• Aspired Living has been praised for exceeding expectations in professional care, especially in their memory unit. Residents are treated with dignity, involved in daily activities, and celebrated frequently.
• Family members have noted the tremendous care, love, and respect their loved ones receive, highlighting the joy and wonderful activities provided by the staff.
• The facility is described as bright, cheerful, and beautifully designed, with a caring and cheerful team that supports residents effectively, making them feel special and valued.
• Many reviewers appreciate the great care, variety of activities, excellent food, and the clean and welcoming environment. The staff across various departments is commended for their friendliness and professionalism.

Negative Reviews:

• Concerns have been raised about the use of agency staff, leading to inconsistency and confusion among memory care residents. The lack of an activity director and issues with communication and refunds were also mentioned.
• Some reviewers have criticized the facility for its handling of billing, particularly in the event of a resident's passing, and for not maintaining the level of care and attention to detail as when it first opened.
• One reviewer expressed disappointment after discovering a nurse with a criminal charge, emphasizing the importance of thorough background checks for staff.

Mixed Feedback:

While many reviews highlight the exceptional care and environment at Aspired Living, some have shared experiences that suggest areas for improvement, particularly regarding staff consistency and administrative practices. Overall, the facility is highly recommended by several families for its care, activities, and facilities, but it's advised to conduct personal research and visits to ensure it meets individual expectations and needs.