Ambiance at Maitland

Positive Reviews:

• Many reviewers praise the beautiful setting, great food, and excellent staff.
• Some families have had positive experiences with the new management team, noting that their loved ones in both assisted living and memory care are well-involved and cared for.
• Several reviews highlight the caring nature of the staff, describing them as treating residents like family and being very hands-on and knowledgeable.
• Some visitors and family members are impressed by the facility's ambiance, cleanliness, and the staff's friendliness.
• There are mentions of the community being recently renovated and located in a convenient location.
• Excitement is expressed about the opening of new memory care facilities, with specific staff members being praised for their dedication.

Negative Reviews:

• Concerns are raised about the lack of activities and spiritual services due to overworked staff.
• Some reviews mention a lack of organization, with staff being described as unresponsive and unprofessional.
• There are complaints about the facility being too hot, with residents not being cared for properly, including sitting in diapers for hours and suffering from neglect.
• One review mentions a decline in the quality of care in the memory care section, with accusations of favoritism and unprofessional behavior by the management.
• There are reports of the facility being unclean, with a smell and visible dirt.
• A reviewer expressed dissatisfaction with the facility's handling of COVID-19, citing discrepancies in reported numbers and a lack of communication.

Mixed Reviews:

• While some reviews are very positive about the care and environment, others express significant concerns about the management, cleanliness, and overall organization of the facility.
• The quality of care and staff responsiveness seem to vary greatly between different reviewers' experiences.